First, let our office know that you would like to setup an online booking account. We will confirm your email address and send an invitation email to that account. Then, open the email from Medeo Health and follow the link and instructions to create and account. 

Please note that every patient is required to have their own unique Medeo Account - you cannot share one account to several people at this time or book for other individuals (ie. parents booking for children or spouses booking for their other half) at this time. If you are requesting an appointment for your child, please indicate that in appointment notes so we can make the adjustment.

Please ensure that you always book with your family physician, and follow the steps below:

1. Click on the booking link 
   Book Online

2. Choose YOUR family doctor from the list and hit next

3. Choose the type of visit you require from the list and click next

4. Click on pick a day. The days there are appointments available will be in bold

5. Select the day you want

6. Pick one of the times that appear as your appointment time press next

7. Enter any information you wish into the appointment

8. Click the REQUEST button

*Once  you have completed step 8 you will receive a message telling you your request is being approved. Once our office approves the appointment, you will receive an email confirming the date and time of your appointment.

Once you have completed step 8 you will receive a message that your request is being  either approved or denied. Online requests must receive a confirmation email from our office to successfully book your appointment. 

If you have requested an appointment and not heard from our office within 3 business hours, please phone our office.  For appointment requests submitted after 5PM or on weekends or holidays, we will confirm appointments within 3 hours of our opening office hours (9:30am) the following business day.

We accept bookings for well baby visits, new problem visits, prescription renewals (some exclusions -please add prescription needed to request to determine), and follow ups. Online booking may not be the ideal method of booking for all appointments or patients. Please always feel free to contact us during business hours to make an appointment at 905-827-2524.

Forms, complete physicals and some other appointment types require additional time or equipment to be made available and as such, these appointment types cannot be booked online.

Online request should not be used for emergency situations.  Should you require immediate attention, please call 911 or go to your nearest hospital. 

E- Messaging can be used with Medeo; our secure portal for encrypted email. You will receive an email notification that a message has been sent by our office in Medeo.

E-Messaging can be used for non-urgent matters, including relaying appointment information and test results. Messages can only be initiated from the doctor to the patient. If requested by the doctor/office, patients will be able to respond to the message.

Visit the links below for assistance with creating or logging into your Medeo account.

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Medeo Customer Service > >

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How to add dependant or alias accounts > >

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How to request an appointment with your healthcare provider > >